Customer Care

ORDER STATUS
My order has shipped but I still can’t track it. How can I find out where it is?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you’re still unable to track your order, please email us at  customercare@johnnyvincent.com.

TURNAROUND
Please use the following time-table to compute the average length of time from order placement and receipt: Processing:   Please allow 3-6 business days for all orders. Manufacturing: Please allow up to 7 business days for orders containing custom items.

*Please note, dress orders take 3-4 weeks for delivery

SHIPPING
We ship all merchandise via the US Postal Service. We will contact you via email on the day that your order is shipped. Please expect it to arrive within 2-3 business days thereafter.

Method
USPS Ground – FREE
Approx. Time to Delivery: 2 days within NY, 5-7 business days elsewhere

Overnight – $35.00

Approx. Time to Delivery: Next business day by 4PM

International  – $35.00
Approx. Time to Delivery: 3 business days

ACCEPTED METHODS OF PAYMENT
American Express, MasterCard, Visa, Discover & PayPal payments


WEBSITE SECURITY
This Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that’s transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher).

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

OUR POLICIES

  • PRIVACY — Your information is collected strictly for the purpose of completing your order. It will never be shared with any third party. We keep your contact information for purposes of our mailing list and informing you of upcoming promotions, however, we do not retain any credit card information once your transaction is complete.
  • RETURNS —  Returns are not accepted on dresses as they are made based on sizes given at the time the order is placed.  Swimwear can be exchanged for a different style or size as long as the hygienic strip is still in place and the tags have not been removed.   All returns must be pre-authorized.  If you are not satisfied with your order, please contact us within 10 days of receipt at customercare@johnnyvincent.com.
  • TERMS & CONDITIONS — Please note that when you click the “order” button, you accept the policies and particulars detailed above.
  • WHOLESALE — Are you a boutique interested in selling Johnny Vincent?  Send us an email at wholesale@johnnyvincent.com